1. General FAQs
Q1. What products does Dinhnova LLC offer?
Dinhnova LLC specializes in high-quality bath and body care accessories such as foaming bath sponges, bath soak foams, shower caps, and other relaxing bathing essentials.
Q2. Where are your products made or shipped from?
All products are carefully selected and shipped directly from our U.S. warehouse to ensure quality and timely delivery.
Q3. Do you ship internationally?
Currently, we only sell and ship within the United States.
Q4. Can I place an order without creating an account?
Yes. You can check out as a guest, but creating an account allows you to track orders and manage your purchase history more easily.
Q5. How do I know if my order was successfully placed?
You’ll receive an order confirmation email immediately after completing your purchase. Please check your inbox or spam folder for confirmation.
Q6. What should I do if I entered the wrong shipping address?
Please contact us within 12 hours of placing your order at info@dinhnova.com. Once your order is processed or shipped, we cannot make address changes.
Q7. Do you offer gift packaging?
Currently, we do not provide special gift wrapping, but all items are carefully packed to arrive in excellent condition.
Q8. Are the product images accurate?
We do our best to provide accurate product descriptions and photos. However, slight variations in color, size, or pattern may occur due to lighting or manufacturing differences.
2. Shipping FAQs
Q1. How much does shipping cost?
Shipping fees are automatically calculated at checkout based on your delivery location and selected shipping method.
Q2. How long does shipping take?
Orders are processed within 24–48 hours and typically arrive within 5–10 business days (excluding weekends and holidays).
Q3. Which carriers do you use for delivery?
We ship using reliable carriers such as UPS, FedEx, or USPS, depending on your location.
Q4. Can I change my shipping address after the order has shipped?
Unfortunately, once your order is shipped, we cannot modify the address. Please double-check your information before checkout.
Q5. How do I track my order?
After your order ships, you’ll receive an email with your tracking number and a link to follow your package’s journey.
Q6. What if I don’t receive my package?
If your order is marked “Delivered” but you haven’t received it, please contact us within 14 days at info@dinhnova.com. We’ll assist in investigating with the carrier.
Q7. Do you ship to P.O. Boxes or military addresses?
Yes, we can ship to APO/FPO/DPO addresses through USPS. Delivery times may vary.
Q8. What should I do if my product arrives damaged?
Please contact us within 48 hours of delivery with photos or videos of the damaged package. We’ll review your claim and arrange a replacement or refund as applicable.
3. Payment FAQs
Q1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other payment options supported by Shopify.
Q2. Is it safe to enter my credit card information on your site?
Yes. Our checkout process is secured and complies with PCI DSS international data protection standards.
Q3. Can I pay in installments or use buy-now-pay-later options?
Currently, we only support full payment at checkout.
Q4. Why was my payment declined?
Payments may fail if card details are incorrect or insufficient funds are available. Please contact your bank or try another payment method.
Q5. Will I be charged immediately after placing my order?
Yes, payment is processed immediately once you confirm your order.
Q6. Can I get a receipt for my purchase?
Yes. An order confirmation email with your receipt will be automatically sent to the email address provided at checkout.
Q7. Do you charge sales tax?
Applicable sales taxes are calculated based on your shipping address and displayed during checkout.
4. Return & Refund FAQs
Q1. What is your return policy?
We accept returns within 30 days for accessories, 21 days for bath products, and 14 days for promotional items. Items must be unused, unopened, and in their original packaging.
Q2. How can I start a return or exchange?
Send a request to info@dinhnova.com with your order number, reason for return, and photos or videos of the product. We’ll respond within 1–3 business days.
Q3. Do I have to pay for return shipping?
If the issue is caused by us (wrong item, defective, or damaged), we cover return shipping. For personal reasons (e.g., dislike of scent or color), customers pay the return shipping cost.
Q4. When will I receive my refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned product.
Q5. Can I cancel my order after placing it?
Yes, you can cancel within 12 hours if the order hasn’t been shipped yet.
Q6. What if I receive the wrong product?
Please contact us within 48 hours with photos of the item received. Once verified, we’ll issue a full refund, including shipping costs.
Q7. What products are non-returnable?
Opened or used products, items exposed to moisture or sunlight, and “Final Sale” products cannot be returned for hygiene reasons.
Q8. What happens if I refuse a package upon delivery?
Refused or undeliverable packages will be refunded at 70% of the product value, excluding shipping fees.
5. Privacy & Security FAQs
Q1. How does Dinhnova protect my personal information?
We use advanced encryption and security systems provided by Shopify to protect your data at every step of the shopping process.
Q2. What information do you collect?
We collect basic contact, payment, and order information necessary to process and fulfill your purchase. Details are outlined in our Privacy Policy.
Q3. Do you share my personal data with anyone?
We only share limited information with trusted service providers (like payment processors and carriers). We never sell your data.
Q4. Can I delete my personal data?
Yes. You can request data deletion or correction by emailing info@dinhnova.com.
Q5. Do you use cookies?
Yes. We use cookies to enhance site performance and personalize your shopping experience. You can manage cookie preferences in your browser settings.
Q6. How long do you keep my information?
We retain data only as long as necessary to provide our services, comply with laws, or resolve disputes.
Q7. What if I have concerns about my privacy?
You can reach us directly via email, and we’ll respond promptly to address your concerns.
Q8. Where can I read the full Privacy Policy?
Our complete Privacy Policy is available on our website’s footer or directly here (link to your Privacy Policy page).
6. Contact & Support FAQs
Q1. How can I contact Dinhnova LLC?
You can reach us by:
Email: info@dinhnova.com
Phone: +1 (406) 225-1447
Address: 1001 S. Main St., STE 600, Kalispell, MT 59901, USA
Q2. What are your working hours?
Our customer support team is available Monday – Friday, 9:00 AM – 6:00 PM (EST).
Q3. How soon will I get a response to my message?
We typically respond within 1–2 business days.
Q4. Do you have a physical store?
No. We currently operate exclusively online through our official Shopify store.
Q5. How can I stay updated on new products or promotions?
You can subscribe to our newsletter at checkout or on our homepage to receive the latest updates and special offers.
Q6. Can I contact you via social media?
Yes, you can reach out to us via our official social media accounts linked at the bottom of our website.
Q7. Where can I report an issue with my order?
Please email us at info@dinhnova.com with your order number and details. Our team will assist you promptly.
Q8. How can I give feedback about your products?
We welcome feedback! You can leave a review on the product page or send us a message via our Contact Us form.
If you have any other questions that are not listed here, please feel free to contact our support team at info@dinhnova.com. We’re always happy to help.