Shipping policy

SHIPPING POLICY

1.Shipping Availability  
We currently sell and ship to customers in the United States and selected European countries.

2.Order Processing  
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may vary during holidays, promotions, or high-volume periods.

3.Fulfillment and Delivery  
We work with trusted product and fulfillment partners to ship orders to our customers.

4.Estimated delivery times vary depending on the product and destination:
- United States: approximately 3–12 business days after dispatch  
- Selected European countries: approximately 5–15 business days after dispatch  

Please note that delivery times are estimates and are not guaranteed.

5.Shipping Fees  
Shipping fees (if applicable) are calculated at checkout based on the delivery address and shipping method.

6.Tracking Information  
When tracking is available, customers will receive a shipping confirmation email with tracking details once the order has been dispatched.

7.Delays  
Delays may occur due to factors beyond our control, including weather conditions, customs clearance, carrier disruptions, or peak shipping periods.

8.Order Changes and Cancellations  
If you need to modify or cancel your order, please contact us within 12 hours of placing the order. Once an order has entered processing, changes may not be possible.

10.Incorrect Address  
Customers are responsible for providing accurate shipping information. Additional charges may apply if reshipment is required due to incorrect or incomplete address details.

11.Contact  
If you have any questions regarding shipping, please contact us at support@dinhnova.com