Return And Refund Policy
INTRODUCTION
Welcome to Dinhnova.
Dinhnova LLC operates dinhnova.com as its official e-commerce platform, offering bath and personal care products designed for everyday comfort and relaxation.
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SCOPE OF APPLICATION
This policy applies to all orders placed through our official website.
We currently serve customers in the United States and selected European countries.
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PAYMENT METHODS
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Other payment methods supported by Stripe
All transactions are processed securely in compliance with industry security standards.
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SHIPPING
Shipping fees are calculated at checkout based on the delivery address and selected shipping method.
We work with trusted fulfillment partners to process and deliver orders.
Orders are typically processed within 1–3 business days. Delivery times vary depending on location and logistics conditions.
Estimated delivery:
- United States: 3–12 business days
- Selected European countries: 5–15 business days
Delivery times are estimates and not guaranteed.
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ORDER CANCELLATION
Orders may be canceled within 12 hours of placement if they have not yet entered processing.
After this period, orders may not be canceled.
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RETURN & REFUND POLICY
Return Eligibility
We accept return requests within 14 days of delivery.
To be eligible, items must be unused, unopened, and in their original condition and packaging.
Due to hygiene reasons, certain personal care items may not be eligible for return once opened.
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Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery with your order number and photos.
We will review the case and provide an appropriate resolution.
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Non-Returnable Items
We do not accept returns for:
- used or opened products
- personal care items that have been opened
- final sale or clearance items
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Return Process
Please contact us before returning any item. Returns sent without prior approval may not be accepted.
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Refunds
Approved refunds will be issued to the original payment method after returned items are received and inspected.
Processing times may vary depending on your payment provider.
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ORDER ISSUES
If your order is marked as delivered but not received, please contact us within 7 days for assistance.
We will review each case and work with the carrier when necessary.
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PRODUCT DISCLAIMER
All products are intended for external use only.
Individual reactions may vary. Please review product information carefully before use. If irritation occurs, discontinue use.
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CONTACT
Email: support@dinhnova.com
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
We aim to respond within 24–48 business hours.
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POLICY UPDATES
We may update this policy from time to time. The latest version will always be available on our website.
